At SunleafGlobal, we strive to ensure timely and reliable delivery of our Kerala groceries, spices, fish, snacks, and other products across Canada. Orders are processed within 1–2 business days unless otherwise stated. Orders placed on weekends or holidays will be processed on the next business day.

Delivery timelines may vary depending on your location, product availability, and weather conditions, especially for frozen and perishable items. Estimated delivery times will be communicated at the time of order confirmation. While we aim to meet all delivery estimates, delays may occasionally occur due to factors beyond our control.

For perishable and frozen products, including fish and frozen foods, we take special care in packaging to maintain quality during transit. Customers must ensure that someone is available to receive the order at the time of delivery. We are not responsible for spoilage or damage if items are left unattended after delivery.

Shipping fees, if applicable, will be calculated at checkout based on your delivery location and order size. Free delivery may be offered for orders above a certain value, as specified on our website. Delivery charges are non-refundable once the order has been dispatched.

Customers are responsible for providing accurate shipping information. We are not liable for delays or losses resulting from incorrect or incomplete addresses. If an order is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply for re-delivery.

Wholesale delivery arrangements may differ and will be communicated directly based on order volume, location, and agreed terms.